There are two options -

• Self Install Options : You can rent items from our rental section of your choice. This is a self serve DIY model, great for small events and set ups, does not include Installation and set up. You can add door step delivery and pick up at an additional cost. Self service options are best if you are working with tight budget or are very handy in terms of setting up, or if you are an event planner or working with an event planner for your event.

• Full service Options : This option includes full service with Delivery + Set up+ professional Installation + Uninstall+ Pick Up. The price provided to you via quote are all inclusive prices except tax and gratuities. We take care of Backdrop and accessories set up for you.

• There will be additional charges for event locations beyond radius of 25 miles of zip code 27519 . Please send us your Wishlist or if you need assistance in making your Wishlist, please call or text us for more details 9198840345.

Each event is different which is why it is important that you capture your needs accurately in the Wishlist. We will review and send you a quote. If you need to discuss or meet in person, please ask for consultation, we can discuss prior to pricing out your event.

All pricing varies depending on type of backdrop, centerpieces, candles, throne chairs, or customization you select. However we have made our pricing such that our clients can afford the decorations as per their color choices, preference and budget.

Our minimum charges for self install option is $100 whereas for full service, our minimums is $500. We have a minimum of $ 100 as delivery charges if our client wants that service within the Raleigh -Durham area.

Simply add items to Wishlist Cart and complete the applicable contact form. Once your request is received you will receive an email to schedule a discovery call with us. A quote and personal proposal will be prepared and sent via email with steps to secure your event.

Very Simple-

1) Select the items you ae interested in by clicking “Add to Cart” button for each product

2) You will see the heart sign on bottom right of the screen indicating the quantity of products you added to your Wishlist.

3) You can add multiple products to your Wishlist by clicking add to cart button from any page under “Rental”

4) Once you are ready to submit the options to us, click the heart sign at the bottom right corner to review your Wishlist.

5) Its very Important and mandatory to select the date of the Event and start & end time in order to submit the wish list. If you do not have the exact date, you can select the tentative date and time. Please note if you do not select Date and time your Wishlist cannot be submitted

6) Press “Save”

7) Update and review quantity of your Wishlist items as needed

8) Click “Contact and Venue info” to complete the base information to the best of your knowledge.

9) Kindly mention / provide in the “Note” section as much information for us to review such as

• Self install or full service option with Delivery or pick up

• Budget

• # of guest

10) Then click “Send list”

11) Once we receive the Wishlist, our experienced staff will reach out to you within 1-2 business days to confirm and review the Wishlist with you and send you a quote.

YOU are all Set.

After you review the quote, you email or speak to our specialist 9198840345 for any changes or revised quote.

Please refer to other FAQ for payment option.

As much as we would love to make this event happen for you, our rentals gets booked quickly especially within 2-3 months in advance.

Hence we want to make sure we are not turning away other projects while we are discussing your options. We serve on first come first serve basis and hence recommend that you place a small deposit of $200 for booking your date so we get a confirmation that you will be engaging us for your event. This deposit will be applied towards your rental cost and secures your date of event.

You can request up to 3 quotes at no cost. Any additional quotes requested after that will have a service charge of $25 each time a quote is sent which will need to be paid in advance, just to be respectful of each others time and efforts.

All Bookings require a non-refundable 50% booking fee and the remaining balance is due a week prior to the event date. You can use the online Wishlist Cart feature to submit a formal rental request. If you need assistance building your Wishlist cart give us a Call or Text 919-884-0345 and we will be happy to walk you through the process.

Payments can also be made by Venmo, Cash app, Zelle or Credit Card, Debit. If you are making the payment via credit or debit card there will be processing fees .

All invoices must be paid with deposit within 24 hrs or link will be canceled and a $25 service fee will be accessed to your new invoice if we have to recreate and send out the new contract and/or payment link again.

To avoid disappointment of not having your event date or items available, we suggest you contact us once you have secured your venue or at least 3-4 weeks prior to your event. In case of wedding, this time line can be 2-3 months.

We understand that life happens and things do not always go as planned. We require a 50% booking fee as a retainer and the other half of payment is due week prior to event date. Retainer fees are non-refundable. In the event you should need to reschedule the retainer fee is honored for a period of 1 year toward your rescheduled event.

To be respectful of each others time , we are more than happy to walk the venue for an additional $200 fee. If you want to provide us the details , we encourage to provide us with the measurements of the Stage (if any), Wall where you want to set the backdrop, Table sizes...

Any videos and photo images of the space will be helpful, so that we can properly determine the scope of what you will need.

You can text and send the images at 919 884 0345 or at strikingtrend@gmail.com for review.

Yes , we offer complete set up , pick up, delivery and installation of all decorations rented from us for an additional fee. Please refer to Renting options FAQ (first question - What options do you offer for renting?) for more details.

YES, you can pick up , grab & go decorations before your event. We will keep your items ready that you need to install.

YES!

If you plan to self install Balloon garlands - Balloon garlands can be picked up the day before or the day of your event. If this is a surprise, please be sure your balloons are free to float in an air conditioned environment. They do not like to be restricted and/or stored in the garage, laundry room, hot closet, outdoors, etc…

Please empty your trunk and/or back seats to make room for your balloons. Our clients are always surprised how big our balloons are… You’ll need the space;)

Summer Note:

Balloons will pop in this summer heat. If your car is not cool, you’ll want to run your air conditioner for 10-15 minutes until your car is ready for your balloons.

hot or sharp objects — watch out for brick and concrete. Run your hand along the brick/concrete to check the temperature and for any possible sharp areas.

yanked or being dragged through doorways or car doors

rough handling (kids can be hard on balloons)

pets

extreme temperatures

wind

Weather

Garlands: Outdoor installs are amazing for photos! Please note that balloons will oxidize outdoors, creating a matte appearance. It can be windy! If it is, we recommend installing in an area protected from the wind or indoors.

Temperature affects balloons. They expand in the heat and “deflate” in cold temps. This is temporary. Your balloons may look less plump, but once returned to the warmth, you’ll hear your balloon fill back up to its normal state.

Grab & Go / installation tips

Always check surface for temperature and anything sharp before hanging your garland. Watch out for tree branches, chandeliers, hot lights, hot surfaces, doorways, pets, etc… Please handle your balloons with care so they do not pop.

Wipe down surface to clean it from dust and dirt, and dry thoroughly.

Take garland out of bag. Look at its shape, and decide how you want it to hang.

Press command hook to surface for several seconds.

There is fishing line on each side of the garland. Tie the fishing line through hook and tie a knot 3-4 times to secure.

Repeat above steps o secure other side of garland.

Balloons may have shifted during transport. Feel free to move the balloons around.

How to Remove Command Hooks: Pull the white tab slowly straight down until hook releases from the wall.

Product and Service Statement

We cannot guarantee the lifespan of your balloons after they are picked up/delivered. All balloon sales are final.

Balloons are, by nature, temporary items; although, we only the finest quality balloons, some balloons will occasionally deflate sooner than expected, and will also be adversely affected by wind, rain, rough handling, cold, heat, sunlight, and other uncontrollable factors.

Due to the unexpected circumstances that can occur with any event, we reserve the right to make changes only in the best interest of our clients.

Weather Clause

In the event that the weather becomes an issue for your event, client may have a “raincheck” if they contact us 36 hours prior to their install.

Outdoor Installation: If weather will negatively affect balloons and/or safety becomes an issue, our design team will work with you to find an alternate location.

Yes, we can customize. If you don’t find anything that you are looking specifically on our website, send us your ideas/pinterest/googled pictures of what you are looking on strikingtrend@gmail.com or send a text on 919-884-0345. We will try to come closest to that look based on our available inventory. We also purchase the products if needed to get the look for you. Customization can be done for birthday themes, wedding theme, baby shower themes, colors preferences etc.

It depends on the size of the event. The bigger the event, the more time it will likely take. However we recommend a minimum of 3 hours for us to set up for any event, the ideal time would be between 3-5 hours. It would be the clients responsibility to inform the event location about the set up and pick up timing and requirements. Please note that these hours should be given to us prior to when guests start walking in. Also, while booking with us, it is mandatory to inform us about how much time we will be given to set up the décor.

We always try our best to match the inspirational pictures given to us, but it is important to keep in mind that there are many factors that come in play when it comes to pictures. Factors can include; lighting, filters, photo quality, lens quality, photography skills, angle in which photo was taken, day/night differences, indoor/outdoor set up differences, where the backdrop was set up, precise item placement, and clients budgetary constraint hence it is we cannot guaranty exact results. We always strive for perfection and customer satisfaction, therefore please ask questions before signing the contract.

Yes, we are here to help you select the desired items you seek and suggest options for you. However, just to be respectful of each other’s time, there will be a consultation fee of $150 per hour. Consultation can mean over the phone or in-person. This fee does not apply to quick and general inquiries that can be answered within a matter of 10-15 minutes.

As the name suggests Self Install Options. The items will not be installed , you will have to self install the material provided. You can rent items from our rental section of your choice. This is a self serve DIY model, great for small events and set ups, does not include Installation and set up. You can add door step delivery and pick up at an additional cost. Self service options are best if you are working with tight budget or are very handy in terms of setting up, or if you are an event planner or working with an event planner for your event or have an eye for decoration. There will be no written manual or written instructions provided for self service option. Rental items will be provided additional tools , hammer, nails , scissors, zip ties will not be provided.

Yes, $500 is minimum order for us to come and deliver.

Please confirm someone will be at the event location when we come to set up the backdrop. If the event location is locked, please make sure to be at the location 10mins before we arrive or provide us the access code well in advance. Just to be respectful of each other’s valuable time, if the wait time is more than 10mins for our staff without you opening the doors, there will be $100 charge applied, if our staff has to wait for you to open the doors. We appreciate your understanding, as we have events lined up back-to-back and delay at one location pushes us out on other events and disturbs the schedule for other customers and staff assigned. Again, we appreciate your understanding.