FAQs

WHAT DOES THE COST INCLUDE?

Cost listed for decor and backdrop wall rentals include set-up and delivery . Additional delivery charges may apply to areas outside of areas outside of Raleigh, Durham, Chapel Hill, Cary, Apex, Morrisville, Wake Forest, Holly Springs.

When you submit your request to book, we will provide the total cost for your rental.

HOW DO I BOOK MY RENTAL?

Ready to book? Head over to our "Contact Us" form either from the navigation or on our home page and fill out the details best you can. From there we will reach out confirming the details of your request. Once rental details are confirmed, the process is easy:

  1. Submit a 25% deposit of the total cost of your rental to hold your date. Deposit is Non-refundable.

  2. Two weeks prior to your event date, pay your invoice in full.

  3. 48 hours prior to your scheduled event we will reach out confirming the details of your event, scheduled delivery time and details.

We'll take care of the rest with delivery, set-up and pick-up.

WHY SHOULD I PAY DEPOSIT IN ADVANCE AND WHY IS THE DEPOSIT NON-REFUNDABLE. 

We generally get booked alteast 1 month in advance. Making a small deposit ahead of the event assures your spot for the desired date & wall design of your Choice. such deposit get adjusted toward  the rental value. Once we accept the deposit, we have turned away any other requests for that date. Hence, some any reason, you cancel the event, the deposit is non refundable. We will accomodate any request for rescheduling the date if that backdrop wall is available for the requested date.  

OUR TERMS & CONDITIONS

Please be aware that once the invoice is paid, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable.

Final invoice costs include delivery, set-up and pick-up of rental equipment within a 24 hour period.  

In the event of a cancellation, there will be 25% fee incurred.

In the event of damages or total loss, buyer will be held financially responsible for value of equipment totaling up to $800.00.

All deposits are non-refundable. Invoices should be paid in FULL two weeks prior to scheduled event. 

I SUBMITTED MY 'CONTACT US' FORM WHAT'S NEXT?

Once you submit your contact us form, we will respond to your inquiry within 24-48 hours confirming the details of your request. Once confirmed, will send you a invoice for payment which will confirm the reservation your rental. 

A 25% deposit of the total rental cost is required to secure your booking. Two weeks prior to your event, your invoice will need to be paid in full. 

 

If you have any other Questions, you can also reach us via email or phone.

email: strikingtrend@gmail.com

phone: (919) 884-0345